Nova Nannies (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Information We Collect

We may collect personal information you provide directly to us, including but not limited to: your name, email address, phone number, mailing address, household and family information, care preferences, employment history, certifications, and background check consent submitted through our forms. We may also collect information automatically through cookies and similar technologies, such as your IP address, browser type, and browsing behavior on our site.

How We Use Your Information

We use the information we collect to match families with caregivers, process applications, conduct background checks where consent has been provided, communicate with you about our services, improve our website and offerings, and comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We may share information with trusted third-party service providers who help us perform background checks, process payments, or operate our website, and only to the extent necessary for them to perform those services. We may also disclose information when required by law or to protect the safety of our clients, caregivers, or the public.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to applicable law. You may also opt out of marketing communications by following the unsubscribe instructions in our emails.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children. Information about children is collected only from parents or guardians for the purpose of arranging care services.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.